Who can get SHU Alerts?
The SHU Alerts service is designed for students, faculty, staff parents, and alumni who will be affected directly by an emergency on the University Grounds and/or the surrounding area.

Why should I get SHU Alerts?
- Text messaging is more reliable in emergency situations when communication systems reach high capacity. Text messages will get through when phone calls won't.
- You will receive alerts anywhere, even when you do not have access to a computer.

Will my cell phone number be kept confidential?
Yes. SHU Alerts service cell phone numbers are not shared or sold to any other systems or services.

How many SHU Alerts text messages will I receive?
SHU Alerts messages will be sent in the event of an emergency, crisis situation, school closing or other events requiring emergency notifications. You will receive messages within seconds of their transmission. If your cell phone is turned off when an alert is sent, you will receive it after you turn your cell phone on, but only if you do so within seven days from the original message.

What do I need to get SHU Alerts and how much does it cost?
All you need is a cell phone with text messaging capabilities. There is no charge to users for signing up. Individual cell phone plans will apply normal charges for the text message.
Note: All landlines, most Tracfones and some pay-as-you-go phones will not register on the SHU Alerts system. This is a limitation of the phone providers.

What if I change my cell phone service provider?
When you change cell/mobile phone providers but keep your existing mobile number it is considered "ported." Depending on the mobile phone provider, it may take up to 30 days for the SHU Alerts system to be updated. During the "ported" time period, you may not receive alerts because the alerts are sent to the old mobile provider, which may not forward them. You will find details on how to solve this problem and immediately register when you log on to get registration information.

How do I sign up for SHU Alerts?
To register, you do need to have your cell phone handy. Complete the online form above. You will be asked to create your own user name and password. (Note that this has no relationship to your SHU computing user name and password.) You will receive a text message in that will include 4-digit validation code. You must enter the validation code on the confirmation web page and hit the "Validate" button. You will then automatically be forwarded to a "Thank You" page. The validate button also creates your own personal account where you should go next and enter your preferred email address. This is where you will log in to update personal contact information.

What if I am not able to register?
For registration assistance, e-mail your mobile phone number and the name of your provider to support@e2Campus.com. Indicate you want to register in the SHU Alerts system.
What if I do not receive/enter the 4-digit validation code?
If you do not enter the 4-digit validation code, an account is created but you will not receive alerts. To receive alerts, you must login and re-validate your phone. If you do not receive the code, please contact support (see previous question).

How can I opt-out of SHU Alerts?
You can opt-out (discontinue) at any time just as quickly and easily as you signed up. Login to your SHU Alerts account for detailed instructions.

What will the SHU Alerts tell me?
 A short text message will state the type of threat and indicate suggested action. For instance, for a campus closing the message may read, “THE ADRIAN CAMPUS WILL BE CLOSED ON (DATE) REFER TO WWW.SIENAHEIGHTS.EDU FOR MORE DETAILS.” Because messages will always be brief; complete up to date details will be available on the Siena Heights University home page.
 
An important reminder: the SHU Web site is the primary and most complete resource for current emergency information. The SHU Alerts text messaging service is just one of the methods the University will use to communicate emergency information. If appropriate, global e-mails, the telephone switchboard, flyers, local media and other communication tools will also be used.