SHU STUDENT COMPLAINT PROCEDURES


Siena Heights University is mission-driven. In support of that mission and in the interest of ongoing improvement, Siena Heights is committed to resolving complaints, grievances, and concerns. The University encourages all individuals to address grievances, complaints or concerns relating to Siena’s institutional policies and/or consumer protection issues first with personnel in the office, department, school or college that led to the alleged complaint.

If a student wants help in filing a complaint, s/he may contact one of the following: the Dean for Students, the Director of Advising, the Site or Online Program Director, or the student’s advisor.

Process

An individual is encouraged to resolve the matter directly with the person against whom the complaint is directed. If the individual determines that the complaint would be resolved more appropriately without the employee concerned being involved or the complaint involves a policy, the complaint may be filed online by clicking here or on the "Go To Form" button below.

Procedures

  • A complaint must be filed in a timely fashion, within 90 days of the occurrence of the action that initiated the complaint.
  • Fill in the form completely, carefully documenting the events that led to the complaint.
  • Your name and contact information are requested so that you can be contacted to provide follow-up.
  • Be completely honest throughout the process of filing a complaint.  Knowingly furnishing false information to any University official is a violation of the Student Code of Conduct (link here).
  • Be prepared to meet with the individual who received the complaint, should that be necessary.

When the written complaint has been received by the appropriate person:

  • The complaint shall be reviewed and a written response provided to the complainant within ten (10) business days.
  • The appropriate respondent shall keep all written statements and notes associated with the complaint as a record of the proceedings.
  • Should the complainant wish to appeal the outcome, s/he should file a written request within five (5) business days of the receipt of the response in which information for appeal will be given.
  • All responses shall be made within ten (10) business days and a record of all documents kept by the responders.
  • When all other appeals have been filed and the complainant is not satisfied with the response, an appeal may be made to the President of the University within five (5) business days of the previous response. 
  • The President will respond to the appeal request within ten (10) business days.
  • The decision of the President shall be final. Appeals or formal hearings to the Board of Trustees shall not be provided.

Complaint Categories

  • Academic Issues
  • OnLine Learning Issues
  • Athletic Issues
  • Student Life Issues
  • Service Office Issues 
  • Discrimination Issues

Submitting Complaints to State Authorities or Accrediting Bodies

If your complaint is not resolved by following the process above a complaint may be filed with:


For Siena Heights Online Students from Out-of-State
  • The appropriate authority in your state of residence. Please go to the link provided to locate contact information for the authority in your state of residence:  
http://www.sheeo.org/sites/default/files/Complaint%20Process%20Links%2012-2012.pdf

Important

In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level. Siena Heights University students are advised to first attempt to resolve complaints with Siena Heights University’s administration.

File a Complaint

Please describe your complaint. Fill in the form completely, carefully documenting the events that led to the complaint. Be completely honest throughout the process of filing a complaint. Knowingly furnishing false information to any University official is a violation of the Student Code of Conduct.


Useful Links

Contact Us at (800) 521-0009

Siena Heights University Main Campus
1247 E. Siena Heights Dr.
Adrian, MI 49221